FAQ – PNFC

Here you can resolve any doubts that you may have

How is Philippine Nutri-Foods Corporation (PNFC) related to the Nutrition Center of the Philippines (NCP)?

Is Philippine Nutri-Foods Corporation (PNFC) a government organization?

Where is your manufacturing plant located?

Do you also sell your products online?

What products do you offer?

Are your products registered to the Philippine Food and Drug Administration (FDA)?

What are PNFC’s other services aside from manufacturing?

Are your products HALAL Certified?

Can PNFC help us with our corporate social responsibility?

Are your products open for distribution?

Do you have any physical stores?

Do you deliver?

Do you have any other branches outside of Metro Manila?

What payment methods do you accept?

Are there any delivery charges?

How long will it take to get my order/item?

Can we cancel orders?

Can we return and exchange our order?

Yes, we allow the customer to return and exchange the ordered items within 7 working days from delivery by directly informing any of our sales or purchasing personnel through a phone call, letter or email provided. The customer must specify on their request, a photo of the said item, batch/lot number, manufacturing, and expiry date and reason/s for return. The original invoice/receipt must also be presented or attached as proof of purchase. The exchanged item will be delivered to the customer within 7 working days upon receipt and approval of the request.

Reasons for return and exchange including but not limited to the following:

Damaged or Faulty Item - The item and packaging are physically damaged affecting the quality and safety of the product, the item does not work properly.

How do you conduct a product recall?

For the safety concern of the customers, we temporarily remove and suspend the selling of the item from the website. The affected batch of the item is on hold until further investigations and actions are done. We will also reach out to any customers that previously purchased the impacted item to inform them about the recall. If you have any other specific concerns regarding the recalled product, please contact us.

Reasons for recall including but not limited to the following:

Product defects/conditions that are potentially life-threatening or could result in severe health risks.